Shift Supervisor
Are you passionate about making a positive impact on the lives of individuals with Intellectual and Developmental Disabilities? Do you have a heart for service and a desire to contribute to a meaningful cause? Join our team at Mi Work Matters, a nonprofit organization dedicated to creating a nurturing and inclusive environment for all. We are currently seeking individuals who are motivated, compassionate, and dedicated to filling the following role:
Shift Supervisor at the Good and Strong Cafe
The Job:
A&K’s Good and Strong Coffee Shop, located onsite at the new Livonia Senior Wellness Center, is looking for an energetic, enthusiastic people-person, passionate about furthering the mission of Mi Work Matters. A commitment to excellent customer service, high quality menu implementation, excellent communication skills and passion/ability to mentor employees with and without disabilities is required. All tasks must be done with the end goal in mind — to provide job skills and work opportunities to help adults with developmental disabilities thrive in our supported employment program at the coffee shop and beyond.
Responsible for preparing made-to-order food and beverages in an organized and safe way for coffee shop guests. Also responsible for greeting customers, taking orders, performing cashier duties, cleaning, and independently opening and closing the cafe. Our cafe team members and team supervisors power our cafe, creating delicious food and drinks, as well as creating a happy, inclusive, and safe space where everyone feels welcome!
In addition to team member responsibilities, shift supervisors are also responsible for team management during their shift, including role-modeling positivity and professionalism, task delegation, mentorship, training, and support, creating a positive team work environment, and maintaining an inclusive, welcoming cafe environment. Shift supervisors are essential to supporting busy, productive work flow, supporting team members’ well-being and support needs, wowing customers, and maintaining a positive atmosphere in the cafe! This job demands an abundance of patience, kindness, and consideration for others and their unique support needs and working styles!
Job duties and required skills also include, but are not limited to:
A positive, energetic, get-it-done attitude:
Staying focused and positive while working in a fast-paced, social environment
Ability to stand for 8+ hours a day
Counting/ stocking of inventory etc.
Keeping a positive and helpful attitude with customers, team members, support professionals, and management
Working effectively as part of a team
Interacting with unhappy customers in a constructive way
Willingness to regularly complete messy tasks (i.e. washing dishes and sinks, cleaning bathroom, etc.)
Modeling patience, kindness, growth mindset, and creative problem solving at all times
Safety and cleanliness:
Following safe food handling practices (i.e. clean work clothes, proper hand washing and glove use, monitoring temperatures of hot foods, sinks, refrigerators, and freezers, etc.)
Maintaining a clean work environment and clean customer service areas
Safely handling hot items and sharp items on a regular basis
Safely navigating a small kitchen and prep space with other busy employees
Prepping food safely and efficiently (i.e. washing and slicing tomatoes, onions, and lettuce, following food safety protocols, etc.)
Training and team support:
Maintaining a positive attitude, patience, and growth mindset with team members and their support professionals
Mentoring team members on job skills (i.e. preparing specific items, techniques and best practices, upselling, greeting customers, tips on sentence structure when speaking about menu items and promotions, help problem solving difficult tasks and finding creative solutions to problems, etc.)
Monitor for employee support needs and safety; Practice active listening and creative thinking to find unique solutions for individual employee support needs
Support management in brainstorming and creating training and accommodations materials for team members as needed
Provide management with feedback on team member support needs
Safely handling hot items and sharp items on a regular basis using restaurant kitchen safety lingo such as “behind”, “sharp”, “door”, “corner” when applicable
Safely navigating a small kitchen and prep space with other busy employees
Team supervision and management tasks:
Maintain professional attitude and relationships with team members, support professionals, and customers
Confident and comfortable opening, closing, and working independently at the cafe when needed
Work with management to complete key maintenance and cleaning tasks
Track attendance, timeliness, and sign-in sheet accuracy of team members
Maintain confidentiality about sensitive and/or protected information
Problem solving with preventative measures whenever possible (i.e. listening in while a team member is on register to make sure items are heard/ made correctly etc.)
Learning and managing tasks:
Quickly changing tasks, multitasking, and prioritizing tasks
Constructive task delegation between team members, including oneself
Desire to learn new skills, try new techniques, and complete ongoing training activities as needed
Learning our menu options for taking and preparing orders, and for customer assistance
Following various multi-step recipes to prepare made-to-order drinks and food items in a consistent, timely manner (ie, making and cutting sandwiches, combining smoothie ingredients, etc.
Problem solving and/or timely communication when issues arise
Completing certain key tasks:
Using a tablet and printed order tickets to accurately enter, check, and understand customer orders
Counting money accurately in a timely manner
Opening and closing cash register/POS; problem solving POS when issues arise.
Opening and closing the shop independently
Bending, stooping, or reaching (ie, frequent restocking of supplies and merchandise, cleaning, etc.)
Some repetitive motions (ie, wiping surfaces, mopping, vacuuming, assembling orders, etc)
Safely lifting, carrying, and/or maneuvering up to 25 lbs (taking trash and recycling to outside waste disposal area, emptying the mop bucket, moving supplies, equipment, and store fixtures, etc)
Preferred Experience and Skills:
High energy, confidence, and leadership skills required
Strong professional communication skills and tactful support style required
Food and beverage preparation strongly preferred
Customer service and support strongly preferred
Mentorship or supervision of employees in food service environment strongly preferred
Support of people with Intellectual and Developmental Disabilities strongly preferred
ServSafe Management Certification preferred, but will be provided if needed for otherwise qualified candidates, and must be completed within 60 days of hire
If you do not meet all of the preferred qualifications, but feel you would be a great fit for this position and are willing to work hard to learn on the job, please do not hesitate to apply
Reasonable requests for accommodations will be considered. Training will be provided. Must adhere to all health department regulations, food safety protocols, and cleaning procedures. Must have reliable transportation to work.
Schedule and Compensation:
Full time. 4/5 shifts per week Monday through Friday with the hours of operation currently 8:15am-4:45pm. Availability for covering occasional call-ins Monday-Friday, 8:15am to 4:45pm, strongly preferred. Shifts will typically be 8.25 hours long, depending on season and business need, subject to change.
Pay rate for this position is $14-16/hour. Perks include: snacks, meals, employee discounts – and making a difference every day!
How to Apply:
If you think you are a great fit and are interested in working in an amazing environment for a nonprofit that is making a difference, please apply at the link below and send a resume to Info@MiWorkMatters.org
After reviewing your application, we will contact you for an interview if we feel you may be a great fit. We apologize that we may not be able to respond to each applicant. Thanks for applying to A&K’s Good and Strong Cafe, a Mi Work Matters program!