Operations Manager — Mi Work Matters / Anastasia and Katie’s Coffee Shop & Cafe

To apply, send a resume to info@MiWorkMatters.org and fill out the online application:

Job Description

Position: Operations Manager
Reports To: Executive Director
Employment Type: Salaried, based on 32 hours per week
Location: Split - onsite between two cafe locations and some remote 

Organization Overview

Mi Work Matters is a small non-profit dedicated to providing meaningful employment opportunities for individuals with intellectual and developmental disabilities (I/DD). Our programs include the award-winning Anastasia and Katie’s Coffee Shop and other community initiatives in and around Livonia, Michigan. We are seeking an organized and detail-oriented Operations Manager, with cafe/coffee shop experience and a demonstrated commitment to diversity, equity and inclusion, to move our mission forward. The primary responsibility of this role is to oversee the daily operations of two  social enterprise cafe locations, efficiently handling daily administrative, financial, and operations tasks, with the support of an amazing, dedicated team! Additional tasks include supporting the Executive Director with administrative and financial reporting related to nonprofit operations.

Objectives of the Role

  • Ensure operational efficiencies and financial stability of Anastasia and Katie’s Coffee Shop and a new cafe location (opening October 2025) within the Livonia Senior Wellness Center. 

  • Support the Executive Director with financial reporting, and organizational efficiency.

  • All activities are done with the end goal in mind: providing support for our Team Members with I/DD to thrive in their current jobs and beyond.

  • Contribute to ensuring a diverse, equitable and inclusive work environment where everyone has a voice.

Key Responsibilities

Coffee Shop/Social Enterprise Operations

FInancial Oversight

  • Manage the financial health of Coffee Shop(s) and future social enterprises.

  • Set and monitor menu item pricing and respond to fluctuations in pricing for coffee beans, supplies and food.

  • Provide weekly/monthly financial reports and review with the Executive Director.

  • Monitor profit and loss against budgeted projections, communicate and address variances.

Staff / Human Resources Oversight

  • Ensure staffing coverage for all shifts at two locations. Cover shifts when needed.

  • Oversee management staff at current Coffee Shop(s) and future social enterprises, including hiring, and performance evaluations.

  • Address and resolve staff conflicts with clear communication and respect.

  • Ensure the staff has the appropriate training to support them in their job duties.

  • Contribute to a positive team environment.

  • Lead and participate in team building and staff communications, such as team huddles.

Operational Oversite

  • Collaborate with the Coffee Shop Manager(s)/Shift Lead(s) to ensure operational efficiencies, including: reviewing Cost of Goods (COGS), managing vendor relationships, evaluating supply needs, sourcing ingredients, ensuring inventory is tracked appropriately, monitoring current staffing levels and establishing future staffing needs.

  • Willingness to be “hands-on” in a cafe environment, when needed.

  • Ensure that the Coffee Shop and future social enterprises deliver on key value propositions, such as excellent customer service.

  • Stay at the forefront of trends in the Coffee Shop and beverage industry.

  • Develop future menu offerings with efficiency and customer service in mind.

  • Collaborate with the Coffee Shop Manager(s) to ensure Standard Operating Procedures (SOPs) are implemented on a daily basis and reviewed annually, with updates made as needed.

  • Collaborate with the Coffee Shop Manager(s) to manage equipment needs including: researching and securing new equipment and ensuring maintenance and repairs are completed in a timely fashion.

  • Manage social enterprise online marketing related tasks such as: light website updates,  managing the Google Business and Yelp accounts (responding to reviews and updating hours for holidays and urgent closures). 

  • Collaborate with the Coffee Shop Manager(s) to secure marketing related materials (e.g., menus, loyalty cards, signage gift cards).

  • Collaborate with the Coffee Shop Manager(s) to secure, price and maintain appropriate merchandise levels

  • Recommend and implement Square Point of Sale marketing features, such as email or text marketing.

Administrative Tasks

  • Organize and maintain Google Drive files and paper filing system.

  • Manage credentials for Mi Work Matters accounts.

  • Collaborate with the Executive Director and members of the Board of Directors to ensure that legal and financial filings are scheduled and completed on time.

  • Manage and organize incoming mail, ensuring distribution and filing as needed.

  • Create and maintain an organized filing system for accounts payable/receivable.

  • Support Executive Director and Coffee Shop Manager(s) with payroll needs.

Qualifications

  • Experience in coffee shop, cafe or food service management.

  • Ability to work with autonomy and lead a team.

  • Strong organizational skills and attention to detail.

  • Strong interpersonal skills and the ability to collaborate across teams.

  • Commitment to empowering people with I/DD to lead full and self-directed lives.

  • Commitment to and passion for supporting DEI initiatives and the full societal inclusion of marginalized populations.

  • Willingness and interest in working with a diverse population while modeling patience, kindness, flexibility and respect.

  • Proficiency in Google Suite tools (e.g., Drive, Docs, Sheets).

  • Passion for coffee and excellent customer service.

  • Ultra dependable and responsible - you will have a great team that relies on consistency and predictability to thrive.

Preferred Skills

  • Experience working in a nonprofit or social enterprise environment.

  • Experience managing financial tasks such as accounts payable and receivable.

Compensation & Benefits 

  • $40,000 - $45,000 annually (based on 32 hours weekly)

  • Food, drink and merchandise discounts

  • The position may grow to in leadership responsibilities as organizational goals are achieved.

  • Salary and benefit increases will be reviewed following the completion of an annual evaluation.

  • Paid Time Off and Holiday Pay according to organizational policy. 

  • Professional Development Stipend – Up to $1000 annually for conferences, certifications, and education with prior Executive Director approval.

Work Location

  • Onsite time will be needed regularly at two Livonia locations: Anastasia and Katie’s Coffee Shop and the Livonia Senior Wellness Center cafe.  

  • Some work may be done remotely (following a probationary period).

  • Working hours will primarily correspond within cafe operating hours: (between 7am-4pm)

  • Occasional working hours may occur early in the morning, or during evenings and weekends to support catering and mobile events at local businesses and organizations.

Mi Work Matters is an equal opportunity employer committed to diversity, equity, and inclusion.

Mi Work Matters Diversity Statement:

Mi Work Matters is committed to promoting a diverse community that draws from all segments of society, that is free from discrimination and harassment and where all individuals are treated with fairness, respect, equity and dignity. We believe everyone is unique in their own way and makes an undeniable contribution to our society.

To apply, send a resume to info@MiWorkMatters.org and fill out the online application